PRIVACY POLICY
Last updated February 21, 2025
INTRODUCTION
This Privacy Notice explains how WisLock ("we", "us", "our") handles your personal information when you use our services ("Services"), including when you:
- Visit our website at https://www.wislockapp.com, or any of our websites linking to this Privacy Notice
- Use our mobile application (WisLock), or any other application linking to this Privacy Notice
- Interact with us through sales, marketing, or events
This Privacy Notice will explain your privacy rights and choices, including detailing decisions we've made about how your personal information is processed. If our policies don't align with your preferences, please don't use our Services. For any inquiries or further concerns, please contact us at wislockapp@gmail.com.
TABLE OF CONTENTS
- What information do we collect?
- How do we process your information?
- What legal bases do we rely on to process your personal information?
- When and with whom do we share your personal information?
- Do we use cookies and other tracking technology
- Do we offer Artificial Intelligence-based products
- How do we handle your social logins?
- Is your information transferred internationally?
- How long do we keep your information?
- How do we keep your information safe?
- Do we collect information from minors?
- What are your privacy rights?
- Controls for Do-Not-Track features
- Do United States residents have specific privacy rights?
- Do other regions have specific privacy rights?
- Do we make updates to this notice?
- How can you contact us about this notice?
- How can you review, update, or delete the data we collect from you?
SUMMARY OF KEY POINTS
This summary highlights key aspects of our Privacy Notice. You can find more detailed information by following the links after each point or using the table of contents below.
- What personal information do we process?
When you interact with our Services, we may process personal information based on your interactions, choices, and the features you use.
Learn more about personal information you disclose to us. - Do we process any sensitive personal information?
We may process information considered "special" or "sensitive" in certain jurisdictions, such as financial information. We only process sensitive information with your consent or as permitted by applicable law.
Learn more about sensitive information we process. - Do we collect any information from third parties?
We do not collect any information from third parties.
- How do we process your information?
We process your information to provide and improve our Services, communicate with you, ensure security, prevent fraud, and comply with laws. We may also process your information for other purposes with your consent.
Learn more about how we process your information. - When and with whom do we share personal information?
We may share information in specific situations and with specific third parties, and when required by law. =Learn more about when and with whom we share your personal information.
- How do we keep your information safe?
We implement appropriate organizational and technical measures to protect your personal information. However, no electronic transmission or storage technology can guarantee 100% security of your data.
Learn more about how we keep your information safe. - What are your rights?
Your location may grant you certain rights regarding your personal information under applicable privacy laws.
Learn more about your privacy rights. - How do you exercise your rights?
Contact us at wislockapp@gmail.com to exercise your rights. We will review and act on requests according to applicable data protection laws.
For complete details about our privacy practices, please review the entire Privacy Notice below.
1. WHAT INFORMATION DO WE COLLECT?
Personal information you provide
Overview: We gather personal information that you voluntarily share when registering, requesting information, participating in activities, or contacting us.
Personal Information Provided by You
The information we collect varies based on your interactions with us and your use of our Services. This may include:
- Names
- Phone numbers
- Email addresses
- Mailing addresses
- Usernames
- Passwords
- Contact preferences
- Contact or authentication data
- Billing addresses
- Debit/credit card numbers
- Unique identifiers associated with your browser or device
Sensitive Information
With your consent or when permitted by law, we may process sensitive information categories including:
- Financial data
Payment Data
When you make purchases, we may collect payment-related data, including payment instrument numbers and security codes. Stripe manages and stores all payment information. Their privacy policy is available at: https://stripe.com/privacy.
Social Media Login Data
If you choose to register using social media accounts, we'll receive certain profile details from your social media provider, as detailed in the "HOW DO WE HANDLE YOUR SOCIAL LOGINS?" section.
Application Data
For users of our applications, we may collect:
- Location Information: We may request permission to track your device's location for location-based services. You can modify these permissions in your device settings.
- Device Access: We may request access to features like storage, social media, SMS, sensors, reminders, microphone, contacts, camera, calendar, and Bluetooth. You can adjust these permissions in device settings.
- Device Information: We automatically collect device details, including ID, model, manufacturer, operating system, configuration, identification numbers, browser type, internet provider, carrier, and IP address.
- Push Notifications: We may request permission to send push notifications. You can opt out through device settings.
This information primarily supports security, operations, troubleshooting, and internal analytics.
Information automatically collected
We automatically gather certain technical information during Service usage. While this doesn't reveal your identity, it may include device and usage information like IP address, browser characteristics, operating system, language preferences, referring URLs, device details, country, location, and technical data about Service usage.
We also collect information through cookies and similar technologies.
This includes:
- Log and Usage Data: Service-related, diagnostic, usage, and performance information from our servers, including IP address, device details, browser type, activity logs, system events, and hardware settings.
- Device Data: Information about your device, including IP address, device IDs, location, browser type, hardware model, internet provider, operating system, and configuration.
- Location Data: Device location information, either precise or approximate, based on technologies like GPS and IP address. You can opt out by refusing access or disabling location settings.
2. HOW DO WE PROCESS YOUR INFORMATION?
We process your information for various purposes, including:
- Account management and authentication
- Service delivery and support
- User inquiry response
- Administrative communications
- Order fulfillment and management
- User-to-user communication facilitation
- Feedback collection
- Marketing and promotional communications
- Targeted advertising delivery
- Service protection and security
- Usage trend analysis
- Marketing campaign effectiveness evaluation
- Individual protection in vital interests
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
We employ cookies and similar technologies to collect information. These tools help with:
- Security and functionality
- Analytics and advertising
- User preference management
- Third-party advertising and analytics
You can opt out of certain tracking technologies through your device settings or by contacting us.
6. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
We provide AI-powered features through providers like Groq. These tools enhance user experience while maintaining data protection standards aligned with our privacy practices and third-party agreements.
8. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
Our servers are located in Australia. International data transfers are protected by appropriate safeguards, including Standard Contractual Clauses for EEA, UK, and Swiss residents.
9. HOW LONG DO WE KEEP YOUR INFORMATION?
We retain information as needed for the purposes outlined here or as required by law. We'll delete or anonymize information when no longer needed, typically within twelve months after account termination.
10. HOW DO WE KEEP YOUR INFORMATION SAFE?
We implement technical and organizational security measures but cannot guarantee 100% security for electronic transmission and storage. To maximise the security of your information, we advise that you access Services only in secure environments.
11. DO WE COLLECT INFORMATION FROM MINORS?
We don't knowingly collect or market to individuals under 18. If we discover we have minor's data, we'll delete it promptly. Contact us if you discover any such data.
12. WHAT ARE YOUR PRIVACY RIGHTS?
Depending on your location, you may have rights to:
- Access your information
- Request corrections
- Restrict processing
- Data portability
- Object to processing
- Avoid automated decision-making
You can withdraw consent, opt out of marketing, and manage account information through our provided channels.
13. CONTROLS FOR DO-NOT-TRACK FEATURES
We currently don't respond to DNT signals due to lack of industry standards. We'll update this policy if standards change.
14. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
US residents have rights regarding personal information access, correction, deletion, and consent withdrawal. We collect various categories of personal information as detailed in our comprehensive data inventory.
15. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
Australia and New Zealand residents have rights under their respective Privacy Acts. We comply with notice requirements and data protection principles specific to these regions.
16. DO WE MAKE UPDATES TO THIS NOTICE?
We update this Notice as needed for legal compliance, indicating changes through the revision date. Significant changes may be announced through notifications.
17. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
Contact us at:
18. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on your location and applicable laws, you may request:
- Access to your personal information
- Processing details
- Corrections to inaccuracies
- Data deletion
- Consent withdrawal
Contact us at ✉️ wislockapp@gmail.com to exercise these rights.
7. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
When you use social media login options, we receive profile information as permitted by your social media settings. We use this information as described in this Notice but don't control how social media providers use your data.